Returns & Exchange Policy

Returns & Exchange Policy

Last Updated: July 1, 2026

We want you to be happy with your purchase. This Exchange Policy explains how you can exchange eligible products purchased on our Website.

1. Exchange Eligibility

Exchanges are only offered for products that arrive damaged, defective, expired, or incorrect (different from what you ordered). We do not currently offer exchanges for change of preference, variant, or pack size.
You may request an exchange within 7 days of delivery, provided that:

  • You notify us within 7 days of delivery

  • You provide clear photographs and/or a video of the item and its packaging, showing the damage, defect, or incorrect item received

  • You have proof of purchase (order number, invoice, or confirmation email)

  • The replacement item is available in stock

2. Non-Exchangeable Items

The following are not eligible for exchange:

  • Requests made without supporting photo/video evidence of the damage, defect, or incorrect item

  • Change-of-preference requests (different variant, flavor, or pack size), where the item itself is correct and undamaged

  • Products purchased as part of a clearance, final sale, or promotional offer explicitly marked as non-exchangeable

  • Products past the 7-day exchange window

  • Gift cards or promotional vouchers

3. How to Request an Exchange

  1. Email us at sales@theabglobal.ae or call +971 56 461 3977 with your order number and a description of the issue, within 7 days of delivery

  2. Attach clear photographs and/or a video of the item and packaging showing the damage, defect, or incorrect item received

  3. Our team will review the evidence provided and confirm whether your request is approved

  4. If approved, we will arrange collection of the original item (if required) and dispatch of your replacement item

4. Cost of Exchange

Since exchanges are only processed for damaged, defective, expired, or incorrect items, AB Marketing bears all costs associated with the exchange, including return pickup and re-delivery shipping, at no charge to you.

5. Processing Time

Once your request is approved, we aim to dispatch your replacement item within 2–5 business days, subject to product availability and, where applicable, receipt and inspection of the returned item.

6. Exchange Not Available

If the replacement item is out of stock, we will offer you the option of a refund (per our Returns Policy), store credit, or an alternative product of equal value.

7. Contact Us

For any questions about exchanges, please contact us at:
AB Marketing Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates Website: theabglobal.ae Email: sales@theabglobal.ae Phone: +971 56 461 3977

Your satisfaction is important to us. This Returns Policy explains how you can return eligible products purchased on our Website, and how refunds are processed, in accordance with UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection.

8. Return Eligibility

Returns are only accepted for products that are damaged, defective, expired or incorrect (different from what you ordered).

You may request a return within 7 days of delivery, provided that:

  • The product is unused, unopened, and in its original packaging with all seals intact

  • The product is not damaged and shows no signs of use

  • You have proof of purchase (order number, invoice, or confirmation email)

Given the nature of our products (tea, coffee, turmeric, and other consumables), opened or used packages cannot be returned for hygiene and food safety reasons, except in cases of damage, defect, or quality issues as outlined in Section 3 below.

9. Non-Returnable Items

The following items are not eligible for return:

  • Products with broken seals or opened packaging (unless defective or damaged on arrival)

  • Products purchased as part of a clearance, final sale, or promotional offer explicitly marked as non-returnable

  • Products past the 7-day return window

  • Gift cards or promotional vouchers

10. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, expired, or different from what you ordered:

  • Contact us at sales@theabglobal.ae or +971 56 461 3977 within 7 days of delivery

  • Include your order number, a description of the issue, and photographs of the product and packaging

  • We will review your claim and, if approved, offer a replacement, exchange, or full refund at no additional cost to you

11. How to Initiate a Return

  1. Email us at sales@theabglobal.ae (or call +971 56 461 3977) with your order number and reason for return within 7 days of delivery

  2. Our team will review your request and provide return instructions, including the return address if applicable

  3. Pack the item securely in its original packaging along with the invoice/proof of purchase

  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return

12. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will bear the cost of return shipping.

  • If the return is due to a change of mind (where eligible under Section 1), the customer will be responsible for return shipping costs.

13. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–14 business days, depending on your bank or payment provider's processing times.

  • Shipping charges (if any) paid at the time of order are non-refundable, except where the return is due to our error.

  • For Cash on Delivery orders, refunds will be made via bank transfer; you may be asked to provide your bank details.

14. Cancellations

Orders can be cancelled before they are dispatched by contacting us at sales@theabglobal.ae or +971 56 461 3977. Once an order has been shipped, it cannot be cancelled and will instead be subject to this Returns Policy.

15. Contact Us

For any questions about returns or refunds, please reach out to us at:
AB Marketing Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates Website: theabglobal.ae Email: sales@theabglobal.ae Phone: +971 56 461 3977