Shipping Policy

Shipping Terms

Last Updated: July 1, 2026

This Shipping Terms policy explains how AB Marketing (theabglobal.ae) processes, ships, and delivers orders within the United Arab Emirates and, where applicable, internationally.

1. Order Processing

  • Orders are typically processed within 1–2 business days of order confirmation and successful payment.

  • Orders placed on public holidays or weekends (Friday–Saturday, in line with UAE business days) will be processed on the next business day.

  • You will receive an order confirmation email/SMS once your order is placed, and a dispatch notification once your order has shipped.

2. Delivery Areas

  • We currently deliver across the United Arab Emirates only, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

  • We do not currently offer international shipping. This policy will be updated if and when international shipping becomes available.

3. Estimated Delivery Timelines

  • Within Sharjah/Dubai: Estimated 2–5 business days from dispatch

  • Other Emirates: Estimated 3–7 business days from dispatch

Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, weather, public holidays, or circumstances beyond our control.

4. Shipping Charges

  • Shipping charges, if any, will be calculated at checkout based on your delivery location, order value, and weight of items.

  • Standard Shipping: AED 7 or 17 for orders below AED 50.

  • Free Shipping: On orders above AED 50.

  • We may offer free shipping on orders above a specified value, as communicated on our Website from time to time.

5. Order Tracking

Once your order is dispatched, you will receive tracking information (where available) via email or SMS to monitor the status of your delivery.

6. Delivery Attempts

  • Our courier partners will make reasonable attempts to deliver your order to the address provided at checkout.

  • If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the order, we will coordinate with you to arrange re-delivery.

  • Please ensure someone is available to receive the order, or that accurate delivery instructions are provided at checkout.

7. Inspection Upon Delivery

We recommend inspecting your package upon delivery. If the outer packaging appears damaged or tampered with, please note this with the delivery agent and contact us immediately at sales@theabglobal.ae.

8. Failed or Delayed Deliveries

If your order has not arrived within the estimated delivery window, please contact us at sales@theabglobal.ae or +971 56 461 3977 with your order number, and we will investigate with our courier partner.

9. Changes to Shipping Address

If you need to change your delivery address after placing an order, please contact us as soon as possible at sales@theabglobal.ae. We cannot guarantee address changes once an order has been dispatched.

10. Contact Us

For any shipping-related questions, please contact us at:

AB Marketing Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates Website: theabglobal.ae Email: sales@theabglobal.ae Phone: +971 56 461 3977